Service & Advice

Frequently Asked Questions

  • I have downloaded and started the Innr app, but it cannot find the Bridge.

    During first installation, the app will look for the bridge in the same home network to which it is connected. This means that the bridge must be connected to the same router as to which the mobile phone or tablet is connected via WiFi. If that is not the case, the installation will not be successful. A VPN service might block this too.

    This has been done for security reasons. Otherwise you might accidently 'hijack' someone else's bridge who is also installing at the same time.

    After the initial installation it is no longer required to be on the same home network, you can then also control the Innr lighting system via the Internet.

  • How do I start with Innr?

    You can choose the Inn Bridge in combination with Innr lamps or at least 1 lamp and the Remote Control.
    With the Innr Bridge you can control your lamps with the Innr app, set colors, choose timers, assemble scenes - it offers many more options. The combination of lamps and the Remote Control offers on / off and dimming options. However, the Remote Control can be added to the Bridge to expand your system or to control some rooms with both the app and the remote.

  • Why do the lamps blink?

    Your lights must be coupled to your Bridge to ensure that only you can control your lights, and not your neighbour (and vice versa). As long as the lights are not coupled to a Bridge, they will briefly blink when turned on.

    To couple lights to the Bridge, use the App to make the Bridge search for lights, and then turn on the lights one by one. Each light will briefly blink when turned on because it is not coupled yet at that time, is then found within 4 seconds, and then blinks again to show it is now coupled.

  • How can I pair Innr lights to a Philips Hue* bridge?

    In the following way, you can connect an Innr lamp to the Philips Hue bridge:

    1. Start the Hue app, go to Settings, and select 'Lamp Configuration'. Then choose "+" at the bottom right and then "Search."

    2. Then turn the innr lamp off and on again. The lamp will blink 2x, indicating that it is connectable.

    3. When the bridge has found the lamp (this is a matter of seconds), the lamp again flashes 1x to confirm that it is connected to the bridge.

    4. A little later, the lamp will be visible in the Hue app and you can control it. This may take a while!

    If the internal lamp fails to match, check our step-by-step instruction in the download section or contact the Service Desk. * Does not work with Apple HomeKit.

  • How do I add a lights to the Innr system?

    To add your lights to the system, follow these steps:

    - Open the app on your phone or tablet

    - Go to the room to which you want to add lamps

    - Click 'Add new device'

    - Click 'Search'

    - Turn on your lights one by one (or off and on if if it's already on)

    - Immediately when you turn on the lamp, it flashes 2x

    - Once found by the Bridge, he will blink again, and will then be visible in the app

    - Repeat this for each next lamp, one by one.

    - If all lamps are found, press 'Stop searching' in the App (in Android, in iOS this is not required)

    - Then press "Ready" in the app to register the lights in the system

  • How can I manually reset a lamp ?

    Turn the lamp on for a minimum of 5 seconds and then switch it off and on 6 times with intervals of around 0,5 seconds. Turning off and on can be done with the (wall) switch or by manually turning the lamp off and on in the luminaire socket.

    After the 6th time on the lamp will shortly flicker twice to indicate that it is back in 'factory new' state and can be coupled again. We posted a video on YouTube to show how it works (link).

  • I already have dimmers installed. Can I use them?

    No. In fact, you should not install any Innr lamp with a dimmer as the lamps can't deal with the electronic control coming from the dimmer, even if you would put it at full on. Chances are that the Innr lamp starts flickering, and even if that is not the case, there's high probability that the wireless control of the Innr system is seriously disturbed by the use of dimmers.

    The bridge in the Innr system itself is actually 'one dimmer for your whole house' with which - in combination with the Innr App - you can  control the light intensity of each lamp individually or all lamps in a room together by means of so called 'scenes'.

  • In case of power failure, will I loose all my innr Scenes?

    No. The scenes and other settings of your lights are stored safely. When the power is on again, the system will pick up all scenes and settings.

  • After switching the lights off and on again, my Bridge does not find anything. What to do?

    It is very likely that this is a reception difficulty. Please keep the following in mind.
    There are several ways to improve the range of the bridge and the network:
    - More lamps, they talk to each other (Philips & innr lamps also).
    - Place the bridge higher in the room, most lamps are also higher.
    - Do not place the bridge or lamps near metal parts (such as the meter box).
    - If possible, place the bridge at a central position in your house.
    - For first pairing, lamps work best when they are as close as possible to the Bridge. Once paired, they can be further away from each other. 



  • How do I create a new scene and appoint lights to it?

    A scene is only for a specific room. If you want to make specific scenes for certain lamps, it is important that you first put those lamps together in a room. Then, in the "rooms" screen, press the gray arrow to the right of the room name, then press on "Add scene" at the top.
    Proceed as follows:

    1. Choose a name for your scene.

    2. Select a scene type.

    3. Determine which mode your lights should shine by sliding your finger into the white bar of the lamps in the room.

    4. Then press the red checkmark at the top right.

    Then your scene will be saved and you can then turn it on if you are in the room in the app. So in "Rooms", press the gray arrow next to the name of the Room: you will see the name of your scene at the top of your screen.  You can turn a scene on and off by pressing your finger on the scene icon. Please note that the room must always have a scene - no scene is not an option. You can switch by pressing the different scene icons you created. From the scene that turns on, the icon turns pink.

What to expect

Free delivery from €30,-

Order via www.innr.com and we will pay for the delivery costs within the Netherlands. For shipment outside of the Netherlands we will charge the delivery costs.

Mood guarantee (14 days)

We want you to be satisfied. We promise you a lighting system of top quality that makes you change the way you experience lighting. If you are not satisfied, please contact us. If you return the product to us within 14 days, you will get your money back. That's our Mood guarantee.

We are glad to help you

Downloads

Download your Innr app >
Go to manuals and product information

All subjects

  • How do I start with Innr?

    You can choose the Inn Bridge in combination with Innr lamps or at least 1 lamp and the Remote Control.
    With the Innr Bridge you can control your lamps with the Innr app, set colors, choose timers, assemble scenes - it offers many more options. The combination of lamps and the Remote Control offers on / off and dimming options. However, the Remote Control can be added to the Bridge to expand your system or to control some rooms with both the app and the remote.

  • What is the LightAdvisor?

    The LightAdvisor is a unique tool developed by innr, with which all the knowledge of professional light designers is at your service. The LightAdvisor will present you, within seconds, a personal light plan for the rooms in your home. This light plan is free of charge!

  • A personal light plan, what is that?

    With the LightAdvisor you can easily and quickly sketch the layout of your room to get a professional light plan. Thanks to the light plan you will see exactly what kind of light source is needed and where to place the various light sources in your interior/room to obtain perfect lighting.

  • How can I make a light plan?

    Go to www.innr.com and click on LightAdvisor. It is easy to do, but of course there is also a Help-option in the menu. See 'Downloads' to find more information.

  • How many products do I need for an average room?

    It depends on how large your room is and what is in it. The best way to find out is to go to the LightAdvisor on www.innr.com and make a sketch of your room. You will get a free personal light plan and it indicates directly what you need and what the costs will be. You can order at the same time. If you do this for every room in your house, your house will be optimally lighted by innr.

  • What to order?

    The best result is obtained if you make a light plan with the innr LightAdvisor for the room for which you want to improve the lighting. You can do that here. Don't forget to save your light plan. If you need help, send us an email at service@innr.com and we will contact you.
    If you want to start small with innr, the Starter Kit is a good choice. From there, it is easy to expand your innr system.

  • Where can I buy Innr?

    Innr products are currently for sale in selected shops in the Netherlands, Belgium, and Germany, but also online in our webshop. There you have the advantage of a free personal light plan that you can make with the LightAdvisor.

  • How can I order more Innr products?

    You can order more Innr products in our webshop. If you need any help, please send an email to service@innr.com or call us on +31 35 744 03 88.

  • Can paying by website be trusted?

    Yes. You can pay safely with iDeal, PayPal, credit card or bank transfer. All our payments go via ICEPAY. As Payment Service Provider, ICEPAY must adhere to strict rules with regard to safety of transactions. These are protected with the latest technologies.

  • How can I pay?

    You can pay via iDeal, PayPal, credit card and bank transfer.

  • I cannot / will not pay via the webshop

    There are several other ways than to pay via our webshop, for example via bank transfer. If you need help, please contact us at service@innr.com or via phone number +31 35 744 03 88, and we will see what we can do for you.

  • Why does it say 'ICEPAY BV / Stichting Escrow ICEPAY' on my bank statement?

    ICEPAY takes care of handling your payment and transferring it to our webshop where you placed the order.

  • Do I need to pay delivery costs or customs fees?

    If you order over 30,- euro in our webshop you will not pay any delivery costs for the Netherlands. We charge 6,50 euro shipping cost for a order with a value below 30,- euro. For shipment outside of the Netherlands we will charge delivery costs, please ask us for more information. In addition, if you are outside the EU, customs in your country may charge you customs fees, which you will have to pay.

  • What is the delivery time?

    Time between ordering and delivery is approximately two days within the Netherlands. Please take into account that orders placed during the weekend will be delivered after Tuesday. Orders that have to be delivered outside of the Netherlands may take longer.

  • Who takes care of my delivery?

    In the Netherlands, delivery is done by PostNL. Outside of the Netherlands, it will be another deliverer.

  • Can I follow my order via internet?

    Yes, you can. When you place your order you will receive an email with the details of your order and the invoice. When the goods are shipped, you will receive another email with a “Track & Trace” link, with which you can follow your delivery. The status of your delivery can always be viewed on the website, under “My innr”.

  • What happens if we are not at home?

    PostNL will try to deliver at your neighbours and will leave a notice at your place. If your neighbours are not home either, PostNL will leave a message asking you to make an appointment at a more suitable moment or at a different address.

  • I did not yet receive my order. What to do?

    In general it takes two days before your order is delivered. If you placed your order during the weekend, you should expect your order by Tuesday. If that did not happen, please contact us via service@innr.com or via +31 35 744 03 88. We will solve it as soon as possible.

  • I placed two orders, but received only one. Now what?

    We strive to send both orders together. It may happen that the time between the first and the second order is too long and we cannot send them together. Or it may be that some of the products are out of stock. Your second order will arrive as soon as possible. In case it takes too long, please contact us at service@innr.com or via +31 35 744 03 88.

  • My order did arrive but is not complete. Now what?

    Sorry for that! Please send an email to service@innr.com indicating which product is missing and how we can reach you. We will find out what went wrong. It may be that the product was out of stock. If you want to call us, please dial +31 35 744 03 88. We will get back to you as soon as possible. We apologise for any inconvience caused.

  • I want to cancel my entire order. Is that possible?

    Yes, you can. Go to your personal page on "My Innr" and indicate that you want to cancel your order. Send the total order back to Innr Lighting BV in the original packaging, to the original sender address.
    As soon as we receive your package, we will refund the order amount. Via email you will receive a credit note. The refund takes approximately 5 working days.
    Obviously, we are curious why you want to cancel, so it would be nice if you could send us a message at service@innr.com.

  • I want to cancel a part of my order. Is that possible?

    Yes, it is. Indicate via your personal page on "My Innr" which product you want to send back to us. Please send the product in the original wrapping back to Innr Lighting BV, to the original sender address. As soon as we receive the package, we will take care of the refund. You will receive a credit note separately by email.

  • One product of my delivery is damaged. Now what?

    Please send an email to service@innr.com indicating which product is damaged and how we can reach you. We will get in touch with you to arrange to resend the product to us free of charge, and we will see to it that you receive a replacement as soon as possible.

  • I want to change a product. How does that work?

    You can change a product via your personal page on "My Innr". Please cancel the part of your order that you want to change. We will refund that item and you will receive a credit note as soon as we have received the product back. Please resend the product in its original packaging to the original sender address
    Next, order the product you do want in our webshop and pay the new order. You will receive a new invoice by email and we will send you the ordered product as soon as possible.

  • Return (at your request)

    If you want to cancel your order or part of your order, the expenses for the return shipment are to be paid by you. Please send the order or part of the order back in the original packaging.
    You could do this using PostNL for example. See PostNL tariffs.

  • Return (at our request)

    If Innr asks you to return a product or order, Innr will pay for the expenses. We will send you an email with a label which needs to be placed on the box holding the products to be returned. You can drop the package off at the nearest PostNL agent free of charge, or we will see to it that the package is picked up at your address, whichever is most convenient for you.

  • I (partially / completely) returned my order to innr, but I have not received the refund yet. Now what?

    As soon as we receive the return shipment and check the status of it, we will send you a credit note and refund your money. It may take up to 14 days before the money is refunded.

  • Until when can I return my order?

    Part of your legal rights as a consumer is the Right of Withdrawal. You may, without giving any reasons, recall your purchase within fourteen (14) days after delivery. You can do so by filling in the form which you will find in your personal account (on the website) next to your order. Innr will refund the money within fourteen (14) days after receipt of the returned goods done in accordance with Innr's instructions (original package, manuals, documents and accessories). You will only pay for the return shipment costs; please hand the package over to the nearest PostNL agent. During the Right of Withdrawal period you will have to take care of the products, its manuals and package so that if they are returned, they are returned in the original state with all manuals etc.

  • I have downloaded and started the Innr app, but it cannot find the Bridge.

    During first installation, the app will look for the bridge in the same home network to which it is connected. This means that the bridge must be connected to the same router as to which the mobile phone or tablet is connected via WiFi. If that is not the case, the installation will not be successful. A VPN service might block this too.

    This has been done for security reasons. Otherwise you might accidently 'hijack' someone else's bridge who is also installing at the same time.

    After the initial installation it is no longer required to be on the same home network, you can then also control the Innr lighting system via the Internet.

  • Why do the lamps blink?

    Your lights must be coupled to your Bridge to ensure that only you can control your lights, and not your neighbour (and vice versa). As long as the lights are not coupled to a Bridge, they will briefly blink when turned on.

    To couple lights to the Bridge, use the App to make the Bridge search for lights, and then turn on the lights one by one. Each light will briefly blink when turned on because it is not coupled yet at that time, is then found within 4 seconds, and then blinks again to show it is now coupled.

  • How to connect the app to the Bridge?

    After installing and opening the app, the app will automatically look for the Bridge that is connected to your WiFi router (!). The app should find the Bridge within 8 seconds. If not, please try again. When the app found the Bridge, the app will give you further instructions..

  • How do I put my lights in couple mode?

    Turn the lights off and on again. As long as the lights are not coupled to a Bridge, they will briefly blink when turned on. At that time, they will search for 4 seconds for a Bridge that is also in couple mode.

  • How do I add a lights to the Innr system?

    To add your lights to the system, follow these steps:

    - Open the app on your phone or tablet

    - Go to the room to which you want to add lamps

    - Click 'Add new device'

    - Click 'Search'

    - Turn on your lights one by one (or off and on if if it's already on)

    - Immediately when you turn on the lamp, it flashes 2x

    - Once found by the Bridge, he will blink again, and will then be visible in the app

    - Repeat this for each next lamp, one by one.

    - If all lamps are found, press 'Stop searching' in the App (in Android, in iOS this is not required)

    - Then press "Ready" in the app to register the lights in the system

  • How can I manually reset a lamp ?

    Turn the lamp on for a minimum of 5 seconds and then switch it off and on 6 times with intervals of around 0,5 seconds. Turning off and on can be done with the (wall) switch or by manually turning the lamp off and on in the luminaire socket.

    After the 6th time on the lamp will shortly flicker twice to indicate that it is back in 'factory new' state and can be coupled again. We posted a video on YouTube to show how it works (link).

  • What operating system do I need to run the Innr app ?

    The Innr app is suitable for mobile phones and tablets using:

    - iOS 8 or higher

    - Android v4.1 or higher

    The Innr app can not run on Windows phones or tablets.

  • Product installation, is that difficult ?

    We have made the installation of the innr system as simple as possible. By using high quality two-sided tape, plugs and connecting directly to the power socket, it is really easy to install. No need for any drilling and/or screws. Do you have any questions, please call us on +31 (0)35 - 744 0388 (option 3) or send an email to service@innr.com including your phonenumber.

  • Can I use my own lamps and/or luminaires ?

    In principle you can keep using your own luminaires. Innr uses lights with a special built-in RF chip so that the Bulbs can wirelessly communicate with the Innr Bridge. Please replace your E27 or B22 Bulbs and/or GU10 Spots with the Innr Bulbs and Spots so you can enjoy all the advantages of the Innr 'Smart Lighting' system.

    With the Innr Smart Plug SP 110, you can also use your existing lamps that do not have an E27, B22, or GU10 fitting with the Innr system. The Smart Plug cannot dim though, only switch on and off.

  • How can I get help with the installation?

    If you have any trouble, please send an email with your phone number to service@innr.com and we will contact you. Or you can call us at . +31 (0) 35 744 03 88. We are glad to help.

  • Do I need an account to install and use Innr ?

    Yes, to control the Innr light system you first have to set up an account. After you have started the app for the first time you have to create a username. This must be a working email address. You can create a password yourself. You will then receive an email from us to confirm the account. When that is done you can proceed with the installation. The app will guide you through the process step-by-step.

  • Can you install the Tracks everywhere?

    The Tracks for Spots are fitted with double-sided tape at the back and can, in most cases, be installed without screws or drillling. If the surface is rough and uneven you could use a small screw. Special brackets, screws and plugs are delivered with the Tracks.

  • I already have dimmers installed. Can I use them?

    No. In fact, you should not install any Innr lamp with a dimmer as the lamps can't deal with the electronic control coming from the dimmer, even if you would put it at full on. Chances are that the Innr lamp starts flickering, and even if that is not the case, there's high probability that the wireless control of the Innr system is seriously disturbed by the use of dimmers.

    The bridge in the Innr system itself is actually 'one dimmer for your whole house' with which - in combination with the Innr App - you can  control the light intensity of each lamp individually or all lamps in a room together by means of so called 'scenes'.

  • In case of power failure, will I loose all my innr Scenes?

    No. The scenes and other settings of your lights are stored safely. When the power is on again, the system will pick up all scenes and settings.

  • What happens if WIFI does not work or the router is switched off?

    If so, you cannot use the innr App on your smartphone or tablet. But no worries; you can still use the Remote as the Remote does not need WIFI.

  • Can I use Innr lights outside?

    In principle the Innr lamps and luminaires are not designed for outside use. However, if you have luminaires that are specifically designed for outside use (i.e. rain and moisture resistant) then you can use our Bulbs and GU10, like you would use normal LED lamps.

    In the future, we may come with a special Innr range for outside use.

  • What happens if I turn off the Bridge, or if there is a malfunction?

    Unfortunately the Innr system doesn't work without the Bridge. The Bridge is the 'central control room' of the system without which you can not control the lights.

    You can however still switch the lights on and off with the normal (wall) switches.

  • How do I reset the system?

    First make sure all your lights have power. If you reset your system while there are lights without power ("hard" off), those lights will not be reset along with the system, and you will have to manually reset them later.

    When all your lights have power, go in the App to Settings and choose Reset. This option will reset your complete system: all settings are erased, the Bridge restarts, your lamps are reset and decoupled from your Bridge, and your Bridge is then decoupled from your innr account. Your innr account will continue to exist, and you will remain logged into your innr account in the App.

  • Must all Innr light sources be connected to the 220V mains ?

    The Spots, Strip, Flex, Puck and Under Cabinet all work on 24V DC (direct current) and are delivered with the correct adaptor. The adaptor can be applied to any normal power socket.

    The Bulbs and the GU10 spot work on 220-230 V and can be used in existing luminaires. You don’t need an adaptor for them.  

    We don’t have any battery operated light sources in the Innr system.

  • How can I connect a second mobile phone or tablet to the bridge ?

    After you have created your account of the first mobile phone or tablet, you can add more mobile phones or tablets with the same account details to control the lighting system. Download the Innr app from the App Store (Apple) or Play Store (Android), start it up and fill out the same username (the email address with which you set up the account) and password and press "Log in". There is no need to press the button on the Bridge again.

  • Kan ik één lamp aan meerdere scenes koppelen?

    Ja, dat kan. Selecteer de gewenste lamp in de app bij het maken van een scene.

  • After switching the lights off and on again, my Bridge does not find anything. What to do?

    It is very likely that this is a reception difficulty. Please keep the following in mind.
    There are several ways to improve the range of the bridge and the network:
    - More lamps, they talk to each other (Philips & innr lamps also).
    - Place the bridge higher in the room, most lamps are also higher.
    - Do not place the bridge or lamps near metal parts (such as the meter box).
    - If possible, place the bridge at a central position in your house.
    - For first pairing, lamps work best when they are as close as possible to the Bridge. Once paired, they can be further away from each other. 



  • Ik probeer een kamer aan te maken, maar ik kan niet verder. Wat nu?

    Type een naam voor je kamer en kies een kamertype; je moet beide doen voor je verder kunt. Gebruik een spatie in de naam van je kamer, anders registreert de app je gekozen naam niet. Als je dit hebt gedaan, verschijnt er rechts bovenin een roze vinkje. Druk hierop om het maken van je kamer af te ronden.   

  • Hoe should my password be set up?

    The password to control your innr account should

    - consist out of 8 characters minimum, of which
    - minimum 1 Capital letter,
    - minimum 1 lowercase letter and
    - minimum 1 number.

  • The app cannot find the Bridge, now what?

    Please check if the Bridge is well connected; does it have power and has it been connected with the Ethernet cable to your WIFI router? If you happen to be using a VPN on your network, you might come across difficulties during installation. Close off the Innr App entirely, disconnect your VPN and try again.


  • Which smartphones can I use for the Innr App?

    The Innr app is available for mobile phones and tablets with:

    - iOS 8 or higher

    - Andoid v4.1 or higher

    The Innr app is not available for Windows phones or tablets. We do offer the possibility to control our lights standalone with our remote control. Unfortunately, not many smart lighting systems provide a Windows app. We know of one, the SmartThings hub. Innr lights are compatible with SmartThings.

  • I have several WIFI networks; which one to choose?

    After the initial installation, in principle it doesn't matter which WiFi (or 3G or 4G) network you use because the Innr lighting system can be controlled via the Internet as well. However, control via the WiFi network to which also the bridge is connected will work faster. Therefore it is preferable to choose the WIFI network of the router to which the Bridge is connected.

  • Need I be in the room to control the Innr system?

    No. The big advantage of controlling with your smartphone or tablet via WIFI is that you can control Innr wherever you are if only you are connected with your WIFI router. With the Remote the reach is depending on where the nearest lamp or Bridge is. If you are not further away then 8 meters (depending on walls and ceilings), the system works.

  • How to connect lights to the Bridge?

    Open the app and go to Settings / Manage Light System and press "Search". The bridge will then look for connectable lamps for 3 minutes.

    Then, switch your lights on one-by-one. Directly after you have switched alight on it will blink 2x and a little after that another 2x to indicate that the bridge has found the lamp. It will also appear in the App. After that, switch on the second lamp and follow this process until you have all your lapms in the App. Then stop seearching and press "Done" to register the lamps into the system. Make sure that the lights are on while doing this!

    After the lamps are registered in the system you can control them via "Rooms" in the app.

  • Can I use all mobile devices and is there a limit to it?

    No, the number of devices to be used is limitless. They need to have acces to your home WIFI and you need to install the app.

  • It is possible to turn lamps on and off via the app with a timer?

    Right now we launched a basic version of the app which can be used by our customers. We are working hard to develop more functionalities for the app, amongst which a Timer function. We will inform you via several updates, our site and social media when the Timer function is a fact. Please check our site and social media. 


  • Why do the lights not respond immediately to my remote control?

    The Innr remote control RC 110  works together with a so called ‘parent’ in the network. Usually, this is the closest lamp or the bridge. The remote transmits a signal to that parent and the parent sends the signal further to all other lamps in the network and the bridge. As long as the remote and the parent are close, the transmission is immediately. But when the remote gets further away from his parent (e.g. when you walk through a room) and another lamp becomes closer than the parent, the remote will switch to this new parent. This switch can take 3-4 seconds. To the user, the remote seems unresponsive, while switching. The remote will become responsive to commands again, if a little time for adoption is given.

    By keeping the remote in one place, the irresponsiveness caused by 'adopting a new parent' can be kept to a minimum

  • How do I create a new scene and appoint lights to it?

    A scene is only for a specific room. If you want to make specific scenes for certain lamps, it is important that you first put those lamps together in a room. Then, in the "rooms" screen, press the gray arrow to the right of the room name, then press on "Add scene" at the top.
    Proceed as follows:

    1. Choose a name for your scene.

    2. Select a scene type.

    3. Determine which mode your lights should shine by sliding your finger into the white bar of the lamps in the room.

    4. Then press the red checkmark at the top right.

    Then your scene will be saved and you can then turn it on if you are in the room in the app. So in "Rooms", press the gray arrow next to the name of the Room: you will see the name of your scene at the top of your screen.  You can turn a scene on and off by pressing your finger on the scene icon. Please note that the room must always have a scene - no scene is not an option. You can switch by pressing the different scene icons you created. From the scene that turns on, the icon turns pink.

  • Kan ik mijn lampen verplaatsen of uit hun armatuur halen zonder dat ze hun koppeling kwijtraken?

    Als de lampen zijn gekoppeld aan uw Bridge of Remote, kunt u ze daarna veilig verplaatsen of in een ander armatuur schroeven. U kunt deze blijven bedienen mits de lamp binnen acceptabele afstand van de Bridge is of genoeg andere lampen in de buurt heeft om het signaal door te krijgen. Vanzelfsprekend kunt u hiermee uw wel uw kamerindeling wat door de war gooien, maar dit kunt u in de app herstellen.   

  • Ik wil mijn systeem resetten. Wat moet ik doen?

    Het resetten van uw systeem beslaat zowel je bridge als je lampen. Als je je bridge reset en je lampen niet meeneemt, moet je die manueel resetten. Zorg er dus voor dat je lampen aanstaan! Ga naar ‘Instellingen’ door op het roze tandwieltje te drukken. Ga naar ‘Systeem beheren’ en klik dan op ‘Systeem resetten’. Je krijgt de melding te zien ‘Bridge Resetten en Deregistreren? Weet je het zeker?’. Druk op ‘Ja’. Het systeem reset zich en je wordt meegenomen naar de start van een nieuwe installatie. Je account blijft nog wel bestaan.

  • How big are your GU10 Colourbulbs?

    The Innr GU10 Colour bulbs are 61 mm high, which makes them suitable for many surroundings but unfortunately not all of them. Please check this carefully beforehand. 

  • How can I pair Innr lights to a Philips Hue* bridge?

    In the following way, you can connect an Innr lamp to the Philips Hue bridge:

    1. Start the Hue app, go to Settings, and select 'Lamp Configuration'. Then choose "+" at the bottom right and then "Search."

    2. Then turn the innr lamp off and on again. The lamp will blink 2x, indicating that it is connectable.

    3. When the bridge has found the lamp (this is a matter of seconds), the lamp again flashes 1x to confirm that it is connected to the bridge.

    4. A little later, the lamp will be visible in the Hue app and you can control it. This may take a while!

    If the internal lamp fails to match, check our step-by-step instruction in the download section or contact the Service Desk. * Does not work with Apple HomeKit.

  • What if I can not couple my Innr lamps with the Philips Hue* bridge?

    Sometimes the Hue bridge will not find the Innr lamp when following the regular procedure with the Hue app. In most cases, the problem can be remedied with the following PC/MAC tool: lampfinder_v1.0.jar.

    Instructions:

    1. To use the tool you will need Java, which can be downloaded from java.com. Please restart your PC after installation.
    2. If you have Java you can start the lampfinder tool. Accept the conditions and click Start.
    3. Follow the instructions of the tool, press the Hue bridge button when asked, and keep the lamps close to the Hue bridge to pair them.

    *Does not work with Apple HomeKit.

  • Why doesn't my Innr lamp dim or switch off when using the Philips Hue* app while it is reachable?

    Philips Hue 'Identify' function:

    If you click on a lamp from the overview in the Hue app under Settings and Light Management it 'winks' at you (identify). This is useful to understand which light from the list corresponds to the light in your home.

    Problem:

    Some Innr lights* get confused of giving the wink. The light gets stuck on a low dim setting and can no longer be controlled via the Hue App. In practice, this happens only during installation.

    * applies to the following model numbers: FL 110 Flex, PL 110 Puck, ST 110 Strip, UC 110 Cabinet, SL 110 Spot and DL 110 Spot.

    Solution:

    Disrupt the power for a short period from the Innr lamp and reconnecting it will allow the innr light to function properly.

    *Does not work with Apple HomeKit.

  • What are the advantages of Innr products?

    With Innr products your home gets the perfect lighting for every moment of the day. Next to that; the Innr products are easy to install, are low on energy, are controlled wirelessly and give a flexible solution to every room in your house.

  • Why do I need an account?

    Via your innr account we can service you. If you had for instance made a LightPlan with the LightAdvisor, you can download your LightPlan into the app so that the system automatically installs all settings and innr Moods of the LightPlan. Next to that, new services are implemented via your account the moment we expand them. Even if you don't have a LightPlan, it is handy to have an innr account.

  • What are the warranty conditions ?

    Click here please.

  • I live abroad, can I use Innr there too?

    At this moment Innr can be used only in Europe. Innr complies with all European standards and is suitable for 100-240V, the adaptor transforms it into 24V DC. The Bulbs and GU10 Spots work with 200-240V. We are working on versions for the US and Asia.

  • I find the instructions too brief; is there more information?

    Please ask your question by sending an email to service@innr.com including your phone number so we can contact you and help you with your further installation.

Ask a question

If you have a specific question, please use the below space



Innr uses cookies for webanalytics, to improve ease of use, and show advertisements. If you stay on this website or if you click on 'continue' you give permission for the use of cookies. If you want more information with regard to cookies and how they are used, please check our Privacy Policy Continue